Terms of use

This website is operated by Shield & Protect, part of Servable Ltd. By using this website, you agree to these terms of use. If you do not agree with them, please do not use the website.

1. About Shield & Protect

Shield & Protect provides technology-led services for housing associations, supported housing providers, local authorities, property managers, care and support organisations, landlords and other organisations responsible for safe, compliant and well-managed environments.

Our services may include managed connectivity, environmental monitoring, leak detection, property security, remote access support, safeguarding-focused technology, reporting, compliance visibility and related managed service support.

2. Website information only

The information on this website is provided for general business information. It explains the types of services we can provide, the problems we help solve and the sectors we support.

Nothing on this website creates a contract, service agreement, warranty, professional legal advice, regulatory advice, safeguarding advice, health and safety advice or building compliance advice. Specific services, responsibilities, exclusions, pricing, service levels and deliverables will only be agreed in a separate written proposal, order, statement of work or contract.

3. No automatic service commitment

Completing a form, sending an enquiry, booking a call or discussing a requirement with us does not automatically create a contract or obligation for either party. Any work will be subject to written agreement, appropriate due diligence and acceptance by Shield & Protect or Servable Ltd.

4. Suitability of services

Every property portfolio, supported living scheme, housing environment and operational model is different. Any examples on this website are illustrative only. The right solution will depend on factors such as site layout, building condition, network availability, resident needs, safeguarding requirements, compliance obligations, landlord responsibilities, existing suppliers and operational processes.

We will usually need to review your requirements before recommending a solution. You remain responsible for ensuring that any technology, monitoring, process or reporting arrangement is suitable for your organisation’s legal, regulatory, contractual and safeguarding duties.

5. Safeguarding and compliance

Shield & Protect takes safeguarding seriously and designs services to support safer environments, better visibility and stronger operational control. However, technology is only one part of a wider safeguarding and compliance framework.

Our services do not replace the need for properly trained staff, risk assessments, policies, supervision, resident engagement, statutory reporting, professional judgement or legal/regulatory advice. Organisations using our services remain responsible for their own safeguarding decisions, escalation processes and compliance obligations.

6. Accuracy and availability

We aim to keep the website accurate, useful and up to date. However, we cannot guarantee that all content will always be complete, current or free from errors. We may update, remove or change content at any time without notice.

We do not guarantee that this website will always be available, uninterrupted, secure or free from technical issues. We may suspend or restrict access for maintenance, updates, security reasons or operational requirements.

7. Intellectual property

Unless stated otherwise, the content on this website belongs to Shield & Protect, Servable Ltd or its licensors. This includes wording, graphics, icons, layout, branding, logos, service descriptions, page structure, downloadable materials and other website content.

You may view, download or print reasonable extracts for your own internal business review. You must not copy, reproduce, scrape, republish, sell, licence, modify, distribute or commercially exploit our website content without written permission.

8. Acceptable use

You must use this website lawfully and responsibly. You must not use it:

• in any way that breaches applicable law or regulation;
• to submit false, misleading, offensive, harmful or unlawful information;
• to attempt unauthorised access to the website, server, forms, systems or data;
• to introduce malware, viruses, automated attacks, scraping tools or harmful code;
• to interfere with the availability, security or performance of the website;
• to impersonate another person or organisation;
• to copy or harvest content, email addresses or contact details for unsolicited marketing.

9. Enquiry forms and communications

If you submit an enquiry form, you must provide accurate information and only submit details you are entitled to share. We may use the information you provide to respond to your enquiry, discuss your requirements and keep appropriate business records.

Submitting sensitive personal information through our general website forms is not recommended unless we specifically ask for it. Please do not use the website forms to send urgent safeguarding concerns, emergency repair issues, medical information, resident case records or highly confidential information. Urgent matters should be handled through your organisation’s approved emergency, safeguarding or incident reporting process.

10. Third-party links and services

This website may refer or link to third-party websites, platforms, vendors, standards, frameworks or services. These links are provided for convenience only. We are not responsible for the content, availability, accuracy, security or privacy practices of third-party websites.

Any third-party products or services mentioned remain subject to their own terms, licensing, support arrangements and availability.

11. Service examples and outcomes

Case studies, use cases, problem examples, benefit statements and outcome descriptions on this website are intended to show the types of issues Shield & Protect may help address. They are not guarantees of identical results.

Actual outcomes depend on the condition of the environment, quality of implementation, staff adoption, network coverage, existing processes, third-party dependencies, resident behaviour, funding, governance and other practical factors.

12. Limitation of liability

To the fullest extent permitted by law, Shield & Protect and Servable Ltd exclude liability for losses arising from use of, or reliance on, this website and its content.

Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

These website terms do not limit or replace any separate written contract we may enter into with you. Where a separate written agreement exists, that agreement will govern the services covered by it.

13. Privacy and cookies

Our use of personal data is explained in our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.

UK guidance expects privacy and cookie information to be clear, accessible and transparent, particularly where a website collects personal data through forms or uses cookies and similar technologies. [oai_citation:1‡ICO](https://ico.org.uk/for-organisations/advice-for-small-organisations/privacy-notices-and-cookies/cookies-and-privacy-notices-in-detail/?utm_source=chatgpt.com)

14. Changes to these terms

We may update these terms from time to time to reflect changes to the website, our services, legal requirements or operational needs. The latest version will be published on this page.

15. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over disputes relating to this website, unless applicable law requires otherwise.

16. Contact us

If you have questions about these terms, please contact us:

Shield & Protect
Part of Servable Ltd
Vulcan House
Foundry Street
Brighouse, West Yorkshire
HD6 1LT
United Kingdom

Email: hello@shieldandprotect.org
Telephone: +44 0113 519 3883

Last updated: May 2026.