One-touch feedback
Capture quick resident sentiment without forcing everyone through long forms.
Resident Pulse Buttons for wellbeing and service feedback
PULSE gives residents and service users simple ways to tell teams how they feel, whether they feel safe and whether they need support. It is deliberately light-touch: quick signals, clear escalation and useful trends.
What this means in practice
Built for real UK housing environments
PULSE uses Resident Pulse Buttons and light-touch feedback routes to capture wellbeing, satisfaction and concern signals across housing and supported living environments.
- Resident Pulse Buttons for one-touch feedback
- Wellbeing, satisfaction and concern signals
- Options for communal areas, receptions and schemes
- Escalation triggers for agreed risk thresholds
- Trends across buildings, communities and services
- Designed to avoid clumsy surveys nobody enjoys
Capability
Practical controls, proper evidence and fewer blind spots
Shield & Protect is not just a box of devices. It is a managed operating model covering design, deployment, monitoring, reporting, escalation and support.
Wellbeing signals
Spot patterns that may suggest isolation, anxiety, dissatisfaction or emerging concern.
Service quality
Understand how residents experience repairs, visits, communal areas or support services.
Safeguarding prompts
Use concern responses as a trigger for follow-up where the setting requires it.
Trend analysis
Compare buildings, times and themes to understand what is really changing.
Human follow-up
Buttons do not replace people. They help the right people know where to look sooner.